Return Policy

ALL ITEMS ARE ELIGIBLE FOR RETURN FOR STORE CREDIT ONLY. NO REFUNDS.

ALL ITEMS ARE ELIGIBLE FOR EXCHANGE. ITEMS CAN BE LESS THAN, EQUAL OR MORE THAN THE PREVIOUS PURCHASED ITEM. IF THE ITEM IS LESS THAN THE PREVIOUS ITEM, THE MONEY REMAINING WILL BE TURNED INTO STORE CREDIT. IF THE ITEM IS MORE THAN THE PREVIOUS PURCHASED ITEM YOU WILL BE RESPONSIBLE FOR THE REMAINING BALANCE.

KOKEN KAE allows for any item to be returned or exchanged within 3 days of receiving the item. Please note that the product must be returned unused, and in the original packaging. Which includes hangtag, card, dustbag and or box. Original and or return shipping cost will NOT be reimbursed. ** CUSTOMER IS RESPONSIBLE FOR RETURN OR EXCHANGE SHIPMENT COST**

HOW TO RETURN YOUR ORDER?

Please submit your return request, via email, to: kokenkae@yahoo.com